Completing Your Application

Welcome to our institutional onboarding process. To ensure the highest levels of security and regulatory compliance, our application is structured into a clear, sequential journey.

Please follow these stages in order. You must successfully complete each stage before proceeding to the next.

Stage 1: Entity Creation & Wholesale Investor Check

This initial stage confirms your eligibility for our services.

1. Create Your Entity: You will begin by providing the basic details of your organization or entity, such as its name and type. We currently support the below entity types:

   • Individual: A single person acting in their own name (no business structure).
   • Sole Trader: An individual carrying on a business under their own name or a registered business name, personally liable for debts.
   • Company: A separate legal entity incorporated under law (e.g., Pty Ltd), with its own rights, liabilities and tax obligations distinct from its owners.
   • Partnership: Two or more people or entities running a business together under a partnership agreement, sharing profits and liabilities.
   • Trust: A legal arrangement where a trustee holds assets or income on behalf of beneficiaries (can be discretionary, unit, etc.).

2. Complete the Wholesale Check: Zerocap provides services exclusively to wholesale clients. This is a mandatory verification step.

   • If You Have a Wholesale Investor Certificate: You will be prompted to upload a valid certificate signed by a qualified accountant for our compliance team to review.
   • If You Do Not Have a Certificate: You may qualify by meeting a minimum spend threshold.
   • For more information, see the Wholesale Investor guide: Wholesale Investor

Caution

You must successfully pass the Wholesale Investor check to gain access to our trading services. If this check is not completed, you will be unable to proceed with the rest of the onboarding process.

Stage 2: Business Verification (KYB)

After passing the Wholesale check, you will provide detailed information about your business entity.

The required information and documents will vary based on your business type:

For Companies:

• Required Documents:
  • Certificate of Incorporation/Registry (where we can verify the Directors and shareholders details).
  • Constitution/Memorandum & Articles of Association.
  • Proof of Business Address
• Process: You must invite all Ultimate Beneficial Owners (UBOs) with >25% or jurisdictional threshold and Directors to the platform. They will receive an email prompting them to join the entity.

For Individuals:

• Process: You will skip this stage and proceed directly to Stage 3: Identity Verification (KYC).

For Partnerships:

• Required Documents: Partnership Agreement/Deed
  • Business Registration Certificate
  • Proof of Business Address.
• Process: You must invite all Partners to the platform.

For Sole Traders:

• Required Documents: Business Registration Certificate, Proof of Business Address.

For Trusts:

• Required Documents: A signed copy of the Trust Deed (showing trustees, settlor, protector, and beneficiaries).
• Process: You must invite all Trustees, Settlors and Named Beneficiaries to the platform.

Once all business documents are uploaded and all required stakeholders have been invited, you can proceed to the final stage. There is also an optional stage to add other non-required stakeholders to your entity.

Note

Zerocap applies a risk-based approach to client onboarding and account reviews. This means that depending on the nature of your account and activities, we may request additional information or documentation to complete our due diligence obligations.

Stage 3: Individual Identity Verification (KYC)

This is the final stage where we verify the identity of all individuals associated with the entity.

This step must be completed by:

1. The genesis user who is setting up the account.
2. All required individuals who were invited during Stage 2 (e.g., Directors, UBOs, Trustees).

The KYC process is handled by our trusted partner, Onfido. It will require the following steps:

1. Submit Personal Information: Provide your full name, date of birth, etc.
2. Upload Identity Document: Upload a clear image of a valid, government-issued photo ID (e.g., Passport, Driver’s Licence).
3. Capture a Live Selfie: Use your device’s camera to take a live photo, which is matched against your ID document to prevent fraud.

Most automated verifications are completed within minutes.

Final Review

Once all individuals associated with the entity have successfully completed KYC, your entire application will be submitted for a final review by our compliance team. You will be notified by email as soon as your entity is fully approved and ready to use.

Next Step: Activating Your Account with Mandatory MFA