Contact Us

We’re here to help. If you’ve searched our documentation and can’t find the answer to your question, please reach out to our support team.

Before You Contact Us

To help us resolve your issue faster, please take a moment to check the following:

• Have you checked the FAQ Page for an answer to common questions?
• If you’re a migrating client, have you read the Transitioning to Gen 2 Guide?

How to Reach Us

For General, Funding & Account Support

This is the best channel for most inquiries, including questions about onboarding, deposits, withdrawals, and user roles.

Email our support desk at: [email protected]

To help us resolve your issue as quickly as possible, please include the following in your email:

• Your Entity Name
• The email address associated with your user account
• A detailed description of the issue you are facing
• Screenshots or error messages, if applicable

For API & Technical Support

For questions related to our FIX API, including set up, connection issues or endpoint clarification.

Email our technical team at: [email protected]

Please include:

• Your Entity Name
• The API Key you are using (but never your API Secret)
• A description of the endpoint you are querying and the issue you are encountering

Important Security Notice

For your protection, never share sensitive information like your password, MFA backup codes, or API Secret Keys in an email. Our staff will never ask for this information.